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Export your leading 20 ranking keywords from the Performance tab, search each in an anonymous Maps session, record the main classification of the leading 3 results, and compare to your own. A mismatch on high-volume inquiries is the highest-leverage single edit in local SEO. Pair this audit with our for standards.
Neither extreme is right. Posts do not straight move local pack position. They do lift click-through in the local panel, inhabit area that would otherwise emerge a competitor, and feed freshness signals into the 2026 AI summary generator. The product and offer brochures, by contrast, have actually ended up being materially more vital this year now that Google Maps pulls products into its AI responses.
A single image, a brief body (up to 1,500 characters however 150 to 300 carries out finest), and an optional CTA button. Posts end after 7 days but stay archived on the profile. Publish at least one each week. The CTA drop-down consists of Book, Order online, Buy, Find Out More, Register, and Call now Reserve and Order online convert best when the landing page is purpose-built.
Great for grand openings, seasonal trunk shows, and time-limited workshops. The occasion schema feeds into Google Maps event discovery and is among the couple of places where structured calendar information surface areas natively inside the profile. Offer posts support a coupon code, an optional expiration date, and a specific terms-of-use field.
Rotate deals monthly; a profile perpetually marketing the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds private SKUs with photo, name, rate, description, and optional CTA. In 2026, Google Maps AI summaries pull straight from product entries when a user asks "does anybody close-by sell X", making this the single most underused surface area in GBP.
Every product entry is a tiny landing page inside the profile. Posts, items, and uses now feed into the Maps position summary in addition to evaluations and your profile description. Keep at least one post active at all times, revitalize the product catalogue quarterly, and write product descriptions with the uniqueness a summary generator can ground on ingredients, products, service scope, warranties.
What has changed in 2026 is that evaluation material now feeds two distinct surface areas: the traditional star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&An area has quietly ended up being more vital for the same reason answers are a grounding source for AI reactions. Messaging is a conversion channel that most SMBs still end.
React to positive reviews briefly and specifically (mention what the customer discussed the meal, the procedure, the result). React to negative evaluations determined and factually, offer an offline channel, and never ever argue. Never copy-paste the same line across 5 evaluations Google's duplicate detection flags it and it looks low-cost to the next client reading the profile.
Construct the request into the operational workflow post-service SMS, email invoice footer, QR code on the counter rather than running routine review drives. Never ever offer rewards for evaluations; Google's policy enforcement on this is rigorous and automated. Any Google user can ask and respond to questions on your profile. That indicates a competitor or a misinformed client can publish a wrong response that sits at the top of your Q&A panel indefinitely.
If you do not answer within 24 hours consistently, Google auto-disables the Message button to protect user experience. Integrate with the Company Messages API if you run a client support platform (Intercom, Zendesk, HubSpot) otherwise path messages to a staffed channel your team really sees.
Generic five-star evaluations like "Great service" have actually always been low-value. In 2026 they are also lost summary tokens. Request for specifics in the request itself "What stuck out about the check out?" prompts information, while "How was your experience?" prompts vague. Our covers associated entity and grounding concepts. Profiles with richer media get more views, more calls, and more instructions requests.
The 2026 media panel surfaces a mix of owner-uploaded and customer-uploaded possessions, and benefits profiles that progressively refresh the owner side. Google periodically auto-rotates covers from customer publishes if no owner cover is set a factor to set one explicitly.
Tight crop, strong background, understandable at favicon size. The logo is what appears next to AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Upload at least 5 of each. Shoot throughout business' best-looking hour (sunset exterior, lunch-rush interior) instead of empty on a Monday morning.
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